Customer Services
Need Help?
Please send us an email at info@cedarviewmfg.com or click Contact Us for questions about our spa gazebo.
To Order:
Hot Tub Gazebo Warranty Policy:
We warranty all our hot tub gazebo products for a period of one year for defects in manufacturing and workmanship.
In addition, we will replace any missing or broken parts free of charge. It is the purchaser’s responsibility to notify us within 14 days after receiving the product and found any broken or missing pieces. After the 14 days time limit, it may not be able to get a free shipping for replacement parts from the carrier and us. Please inform us in writing of any situation you can not inspect the product in 14 days.
Customer can cancel the order before product shipped out. However the order can not be returned and there is no refund once the order is shipped out from our plant, unless the product is totally damaged in transit and cannot be salvaged.
Hot Tub Gazebo Shipping & Delivery:
The average lead time is 2-3 weeks from time of order to delivery. Under certain circumstances, lead times can be shorten or lengthen.
Before the delivery, customer will be noticed by phone from the local carrier and can set up a convenient time to receive the shipment. Signature is required.
Our hot tub gazebo shipping is the “standard curbside Motor Freight delivery”. That means shipments will be delivered to the curbside or as close to the Purchaser’s property line or Driveway. For customer’s request, we can order delivery with power lift-gate to unload the freight to ground by the driveway (the power lift-gate unloading service costs extra). If the power lift-gate doesn’t work (due to a big size of crate or a small lift-tailgate), the purchaser would need to have people ready to open the package and be given reasonable time to unload the parts to ground.
Purchaser must inspect freight prior to unloading and document any damage on the Shipping Document “Bill of Lading” provided by the delivering carrier. Failure to document any such damage may result in delays in resolving the damage claims and broken parts replacement.
Payment Policy:
We accept Cheque, Cashier’s Cheque, VISA or MasterCard for payment (note 1 ***). For your protection all credit card transactions are handled manually after your order is confirmed. Please phone us to make to the payment by your Visa or MasterCard.
We ask for up to 50% down payment and deposit for your order (included the 10% deposit is not refundable once the product is built and the up to 40% down payment is not refundable after the order is shipped out). The balance is to be paid upon shipment.
By placing this order, you agree to pay us the deposit, down payment and the balance amount in full on time, and you agree that your Visa or MasterCard will be charged automatically for the balance amount of your order plus a 3% processing surcharge when the balance is not paid by a Cheque or Cashier’s cheque.
Please allow at least 2 weeks or more transit time for delivery.
Orders can not be cancelled or returned and there is no refund once the products are complete built, packaged or shipped out. Customer agrees to pay the shipping costs of goods of return if a return is authorized by us for a specific reason and pay the processing surcharges of credit card refund transactions.
Note1: *** We reserve the right to refuse certain orders or payment tools. We may require cashier’s cheque or refuse to take the Visa or MasterCard payments from certain areas or customers when there is a risk of high transaction cost.
Refund & Return Policy:
Once ordered products are completely packaged or shipped out, the orders can not be cancelled or returned and there is no refund.
Customer agrees to pay the shipping costs for returning a product if it is approved by us to return, and pay the processing surcharges of credit card refund transactions. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Duty and Taxes:
Our gazebos are shipped to the USA duty free. But upon shipping, the shipment (valued over $2,500) has to be cleared with the US Customs at the US/Canada border. Our US Customs broker will need IRS number to prepare the paperwork for the import clearance. This process has no cost to our clients. The gazebo is duty free to import in the USA. For any local taxes, clients should contact their state regarding use fees.
Contact Us
By Mail:
Cedarview Manufacturing Inc.
17358 – 104A Ave, Unit #1
Surrey, BC V4N 5M3
Canada
By Phone:
Tel: 1-604-582-0608
Toll Free: 1-877-665-8418
Fax: 1-604-283-8130
Business Hours: 9 am – 5 pm PST
Monday to Friday
By Email:
info@cedarviewmfg.com
or Please fill in the form below: